Digital Loyalty Kiosks
Engage Customers with an Interactive Digital Loyalty Kiosk
The Digital Loyalty Kiosk is a new cutting edge tool that lets you create an easy to use digital kiosk display. A digital kiosk provides your on-site customers with a user friendly and engaging display - letting them join a mobile club, check-in to a loyalty program, download your app, and/or redeem a coupon. The loyalty kiosk is a stand alone tool that is easy to deploy and can be fully customized for any business.
Eliminate the need for customers to carry paper or plastic punch cards which are often lost, misplaced, or forgotten. Customers can now easily check-in to a loyalty program directly through the digital kiosk by inputting their mobile number. Use the loyalty kiosk display to create a mobile club and build an opt-in database of customers that would like to receive ongoing text message promotions and special offers.
Send incentives and digital coupons to your contacts which can then be redeemed and tracked directly through the Kiosk. You can even send business information and your mobile app directly to customers’ cell phones.
Focus of the Digital Kiosk
Functions properly daily without human dependence for operation. This would be the same as a person showing up every day and being on-time to work. There is no chance of the kiosk being successful if is not on and running every day. Nothing is more important than this. This is achieved with a complex blend of hardware, software, networking, and experience to know the unexpected when it occurs.
Media design and analytics tracking for continual adjustment is crucial. This would be the equivalent to the sales person being trained and skilled in the presentation if the brand and product knowledge. They must adapt to what people needs are and change their presentation accordingly. The layout and design of the media on the screen plays the largest role just the same as the layout and design of a website controls the experience of a user once you arrive at the home page.
Look and Feel
Physical structure and touch screen media matching brand aesthetics. If your sales person is not approachable they have no opportunity to present to customers. The same is true for your kiosk. The cabinetry design is only one portion of this. Another very important component of this is the feel. Most companies make the mistake of using standard acoustic wave monitor systems since they are readily available. These touchscreens don’t feel as nice to the touch as the iPads and smartphones that users have grown to love. More advanced techniques and technologies provide a sense of touch that users have grown to love and are familiar with engaging them longer.
- Available in sizes ranging from 7 inch to 55 inch
- Interactive Touch and Non Interactive Touch Available
- Do-It-Yourself or Fully Managed Design and Service Available
- Great for Medical Offices, Auto Dealerships, Retail, Receptionist areas and more.
Digital Kiosk Components
Typically the first component that people new to kiosks focus on but one of the least important part functionally. This part just needs to carry brand imaging and be future proof (to be discussed in Life Cycle).
The second part most individuals focus on and also a less important part. What is most important about touchscreens are their ability to endure the elements that they are being placed into as a public terminal, the challenge or lack thereof to support their calibrating (acoustic technologies require constant calibrating and infrared require none), and the feel to the touch that keep users engaged.
Must be advanced project specific gear. Use of the most advanced processors, and other components ensure longevity of life and prepare the system for more advanced features that usually are installed post deployment. Solid-state components help prevent failure due to improper shutdowns. Hardware must be designed with moving of kiosk and severe heat conditions in mind. This is the brains and must be well thought out.Other functional attachments include a Trackball, USB Port, Touch Screen, Card Reader, Webcam, Printer, Keyboard, & Any other USB device.
The software component installed on the computer in the kiosk plays a vital role. The ability to divide the screen in to multiple sections for different functional and promotional areas as well as the ability to have the entire media buffer and download to the machine is advanced features that allow for flawless operation during intermittent internet connections and in the future. The ability to run and open any file types as well as run outside programs seamlessly through it is necessary for guaranteed future proof operations.
This is the backend of the entire network that allows monitoring the daily functioning of the machines such as wake and sleep time, the health of the kiosks, the internet connectivity at the locations. This part needs to be advanced enough to detect issues before they occur such as memory leaks in computers and reset the machines when necessary. Being able to control the machines remotely for some maintenance procedures is necessary when looking at a Global Deployment
Media Design & Programming
The graphics layout and subsequent programming in the appropriate language is need to deliver the experience you want to the end customer. This must be a well thought out and flexible design to change as your brand evolves.
Engagement & Analytics
Knowing what people are touching and adjusting to this engagement is one of the most important functions that is continuously overlooked. Understanding what your customers want and responding to those desires drives profits higher faster with real data rather than feelings and emotions
Like anything else in life it doesn’t just keep running all by itself. Good support teams fix issues as they arise. Great and experienced support teams know how to predict what will occur and develop safeguards to keep things running without interruption. Or support system allows us to support terminals in most maintenance operations while they are still running and functioning.